Are you not satisfied with our services? Then we would like to know. Do you live in a large building? Then there is a facility manager on a regular basis. You can always discuss your question or problem with him or her.
You can also submit a complaint to us online. Please note: a 1st repair or nuisance report is not a complaint. Unless you want to report that you are not satisfied with how we have handled your repair or nuisance report, then it is a complaint.
If we are unable to find a solution together, you have the option of putting your complaint before the independent complaints committee. This is subject to three conditions:
You first lodged the complaint with us and we have had the time to do something about it;
Your complaint is about our services, not about our policies;
Your complaint is not currently being assessed by another organisation.
Sometimes your complaint will fall within the jurisdiction or expertise of another organisation.
For complaints about our rental policies: Beroepscommissie Woonruimteverhuur (Appeals committee for residential letting)
For complaints regarding the Sancties & Kansenlijst (Sanctions & Appraisal List): Arbitration committee for the Sancties & Kansenlijst (Sanctions & Appraisal List)
For complaints regarding your rent, the state of repair of your accommodation, and service charges: Huurcommissie (Rent committee)
